Privacy Policy

1. Introduction

Scalen AI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services, including AI agents, voice AI solutions, and consultancy services.

By accessing or using our services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Information You Provide to Us

We may collect information that you provide directly to us, including:

• Contact information (such as name, email address, phone number, and company name)
• Account credentials
• Payment information
• Communications and feedback
• Information shared during consultations or service delivery
• Any other information you choose to provide

2.2 Information We Collect Automatically

When you use our services, we may automatically collect certain information, including:

• Device information (such as IP address, browser type, and operating system)
• Usage information (such as pages visited, time spent on pages, and links clicked)
• Location information
• Cookies and similar technologies
• Interactions with our AI agents and voice AI systems

3. How We Use Your Information

We may use the information we collect for various purposes, including to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Respond to your comments, questions, and requests
• Send technical notices, updates, security alerts, and support messages
• Communicate with you about products, services, offers, and events
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent transactions and other illegal activities
• Personalize and improve your experience
• Train and improve our AI models and services
• Comply with legal obligations
• For any other purpose with your consent

4. Data Retention and AI Training

We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

AI Training and Data Use: By using our services, you acknowledge and agree that we may use data collected through our services, including interactions with our AI agents and voice AI systems, to train, improve, and develop our AI models and services. This may include using anonymized or de-identified data for machine learning purposes.

5. Sharing of Information

We may share your information with:

• Service providers and business partners who perform services on our behalf
• Professional advisors, such as lawyers, auditors, and insurers
• Government authorities or law enforcement officials when required by law
• Third parties in connection with a business transaction, such as a merger or acquisition
• Other parties with your consent or at your direction

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• Access to your personal information
• Correction of inaccurate or incomplete information
• Deletion of your personal information
• Restriction of processing of your personal information
• Data portability
• Objection to processing of your personal information

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

7. Security

We implement reasonable security measures to protect your information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

9. Limitation of Liability

To the maximum extent permitted by law, we disclaim all liability related to any breach of security, inadvertent disclosure, or data breach that may affect your information. By using our services, you acknowledge that the collection and use of your information involve risks that we cannot fully mitigate.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Email: admin@marketingpanda.com.au